Registration & Morning Hour

Being Customer-Centric

For Customer Growth

Chairman's Address

Mr. Sean Deehan, Head of Hong Kong & Macau and Hong Kong Market Leader, Insurance Consulting & Technology, WTW

Digital First Engagement in Insurance: the Power of a Digitally Enabled Customer Experience

Mr. Shammi Kapoor, SVP & Head Operations, Tata AIG General Insurance

Redefining Insurance and the Customer Relationship through Technology

Mr. Charles Chang, Vice President, Head of Digital Platforms, FWD Life Insurance

The Pioneer of Financial Wellbeing: A Customer-First Approach to Insurance-Bank Partnership

Mr. Sythan Prou, Chief Executive Officer, Forte Life

Networking Coffee Break

Panel: Seamless Omnichannel Experience: How Unified Customer Interactions Transform the Insurance Experience

Moderator:
· Mr. Sean Deehan, Head of Hong Kong & Macau and Hong Kong Market Leader, Insurance Consulting & Technology, WTW

Panelists:
· Dr. Yuhui Yao, Group Chief Data Officer, FWD Insurance
· Mr. Sachin Dutta, Chief Operating Officer, Canara HSBC Life Insurance
· Mr. Pratap Chawla, Director, Business Development, UnderwriteMe
· Mr. Ratana Theam, Chief Technology Officer, CB General Insurance Plc.

Panel: Customer-Centric Innovation for Lasting Loyalty: Transforming Customer Experience by leveraging Digital, Data and Beyond

Moderator:
· Ms. Kannes Wong, Head of Strategy and Sustainability, Zurich Insurance (Hong Kong)

Panelists:
· Mr. Dan Villaroman, Head of Transformation Office & Office of the Chief Digital Officer, Income Insurance
· Mr. Lasitha Wimalaratne, Director/CEO- HNB Assurance PLC & The President-Insurance Association of Sri Lanka (lASL)
· Mr. Paul Ricard, Asia Pacific Head of Insurance & Asset Management, Oliver Wyman
· Mr. Amitabh Poddar, Business Head-Candela, Sapiens
· Ms. Berry Chen, General Manager of Information Technology, Mitsui Sumitomo Insurance China

Networking Luncheon

Digital Distribution

Chairman's Address

Mr. Jochen A. Haug, Transformational Insurance Leader

Reach the Modern and Emerging Customers: Evolving Insurance Distribution Strategies

Mr. Priyank Rastogi, AVP -Strategy and Enablement, Sun Life Asia

Panel: Digital Distribution in Insurance: the Latest Technologies and Trends to Fuel Distribution

Moderator:
· Mr. Akhshy Thiagarajan, Insurtech Ecosystem Builder

Panelists:
· Mr. Jean Michoud, SVP Regional Head of Direct and Digital Distribution - Asia Markets, Liberty Mutual Insurance
· Mr. Prashant Vinod, Executive Director - Digital Hub, Tawuniya
· Mr. lbnu Hasyim, Chief Executive Officer, TASPEN Life
· Mr. Herbert Lee, Partner, Bain & Company
· Mr. Michael Davies, Founder & CEO, Nextvestment

Panel: Revolutionizing Bancassurance: Reaping the Benefits of Digital Transformation

Moderator:
· Mr. Alain Le Couédic, Partner, Artificial Intelligence Quartermaster (AIQ)

Panelists:
· Mr. Valer Merenyi, Regional Director Digital and TechDev, Ageas Group
· Mr. Priyank Rastogi, AVP -Strategy and Enablement, Sun Life Asia
· Mr. Dan Jones, Partner - Head of OW Digital for Asia Pacific, Oliver Wyman

Networking Coffee Break

Panel: Amplifying Outcomes: Utilizing Digital Solutions in Brokers and Agencies

Moderator:
· Ms. Inna Le Guen, Head of Asia Business Continuity, Technology & Operational Risk, Manulife

Panelists:
· Mr. Ryan Woollford, SVP - Digital Engagement Leader, Asia, Marsh
· Dr. RAVI SESHADRI T, Strategic Advisor - Insurance and Insuretech
· Mr. Harprem Doowa, Founder, Eazy Digital
· Ms. Joy (Anongnat) Wangwatthaka, CX Leader - Asia Multi-Country Market, LMG Insurance Thailand

Future Claims and Underwriting

Panel: Revolutionizing Insurance: Unleashing GenAI and Emerging Technologies for Underwriting and Claims Excellence

Moderator:
· Mr. Alain Le Couédic, Partner, Artificial Intelligence Quartermaster (AIQ)

Panelists:
· Mr. Ashish Jhajharia, Distinguished Industry Analyst-Insurance, ISG (Information Services Group)
· Mr. Claudio Caula, Head of Group Data Analytics, AIA
· Mr. Jochen A. Haug, Transformational Insurance Leader
· Mr. Sheng Jie Tan, Head of Strategy & Experience (Asia Market, Executive Leadership Team), Liberty Mutual Insurance

Closing Remark of Day 2